Shipping Policy

Where we ship

Shipping is available only to the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Washington, D.C., U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping charges

Standard shipping is FREE to the customer. Shipping is included in the retail product price, so there is no additional standard-shipping line-item charge at checkout.

Shipping method and tracking

We plan to create and print shipping labels using Shippo. Only the carrier and service verified as eligible for each product and the complete package may be selected; some aerosols or other restricted items may be ground-only. A product eligible for UPS but not USPS will ship by UPS only. If neither USPS nor UPS may legally carry it, the product is Will Call only. Tracking details may be provided when available.

An individual product weighs one pound or less, but a package of several products may weigh more. Package handling and postage use the actual packed shipment details.

Processing, delivery and delays

Delivery times vary by destination, carrier and order readiness. We do not promise same-day dispatch or a specific delivery date unless one is expressly stated before purchase.

Orders will be shipped within the time stated at sale, or otherwise within the period required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. If shipment cannot occur within that period, we will communicate the delay and provide the required opportunity to consent or cancel for a refund.

Will Call at the salon

Pickup at your next eligible appointment is a planned alternative to shipping. The pickup location and appointment will be confirmed with the customer before pickup. No shipping label is required for a Will Call order.

A pickup discount is planned but no amount has been approved. No discount should be presumed until the final offer appears during checkout.

Address errors and delivery problems

Please provide a complete delivery address. If a parcel is returned as undeliverable, call 940-240-3273 so we can review options. If an item is damaged, missing, incorrect, or fails to arrive, contact us so we can investigate and provide an appropriate resolution.